FAQs of Ordering Mesh

What does the price and delivery quote include?
All prices are quoted in U.S. dollars. Stock availability is subject to prior sales. According to customer’s demand, Prices quoted can be in the following term:

1: FOB Tianjin Seaport
2: FOB Beijing international airport
3: Ex-work our workshop
4: C&F: cost and freight included, customs clearance and destination domestic delivery not included
5: Door to Door: cost and freight to door included, customs clearance not included.

If you have any question about customs clearance, please contact with us or your local customs clearance agency. The customs clearance agency can deal with everything about delivery.
Can I get samples?
•Heanjia will provide samples for your approval at a cost of $50 per sample. (UPS charges included).
•Standard sample sizes are 4inch x 4inch
•If you need larger pieces, please contact us for a quotation.
What is your minimum order?
•We have a $60.0 minimum for most wire mesh items available from stock. Prices are subject to change.
Do you deliver?
•Heanjia does not deliver. But we can help you choose the best delivery method. In some cases, we can pay the delivery on behalf of you.
•Risk of loss expressly passes to buyer when materials are loaded onto the freight carrier.
•for more information regarding the shipping of wire mesh, including days in transit and carrier options, please visit: Delivery Issues
What are your payment terms?
•Heanjia standard payment terms are: 30% prepaid as down payment, when the manufacture is finished, we can provide product sample, pictures and material test report to you for quality check. And then pay the balance.
What is your return policy?
•Please be sure to inspect material before cutting, modifying or distributing. If the quality is less than specified by current Industry Standards, material may be returned to Heanjia only in original condition for refund or replacement.
• The buyer must notify us within ten calendar days after receipt of material and clear the nonconformity in detail. Under no circumstances shall material be returned without Heanjia’s consent.
•Unauthorized returns will not be accepted.
PLEASE NOTE: Our service has our customer in mind. We can give you suggestions on choosing the right material and right product. Unfortunately, we are only expert on mesh product, not on your industry field or scientific field, so we will not be responsible for the result of application. If you are unsure about what mesh to use, we recommend contacting an engineering expert in your field.